Refund Policy - CrushNovels.net

1. General Refund Policy
CrushNovels.net strives to provide high-quality service to all users. This policy outlines the circumstances under which refunds may be requested and processed.
2. Digital Content Refunds
Eligible for Refund:

Technical issues preventing access to purchased content
Duplicate purchases made in error
Unauthorized transactions (subject to verification)
Content significantly different from description

Not Eligible for Refund:

Change of mind after successful download/access
Compatibility issues with personal devices
Content already consumed or downloaded

3. Subscription Services
Monthly Subscriptions:

Cancellation effective at the end of the current billing period
No partial refunds for unused portions of the month
Full refund available within 48 hours of initial purchase

Annual Subscriptions:

Cancellation available with prorated refund for unused portion
Refund requests must be submitted within 30 days of purchase
Processing fee may apply for early termination

4. Refund Request Process
To request a refund:

Contact us at [email protected] within the applicable timeframe
Provide your account details and reason for refund
Include relevant transaction information
Allow 5-10 business days for review and processing

5. Processing Time

Approved refunds will be processed within 5-10 business days
Refunds will be credited to the original payment method
Bank processing times may vary

6. Exceptions
We reserve the right to deny refund requests that:

Fall outside the specified timeframes
Appear to be fraudulent or abusive
Violate our Terms of Service
Involve accounts with repeated refund requests

7. Contact Information
For refund requests or questions about this policy:
Email: [email protected]
8. Policy Updates
This refund policy may be updated periodically. Changes will be posted on our website and take effect immediately upon posting.Chat controls Sonnet